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Melissa Gross — September 08, 06:56PM

Mobile app on Android

I made the mistake of moving the eBird app to my SD card on my old Galaxy J3V. I did this to save phone memory. I then read the FAQ's and found out that was a bad move. The app didn't work, whereas, it was fine before I moved it to the card. I uninstalled the app from my phone, took the SD card out and reformatted it, then I re-installed eBird mobile, but I still can't sign in. I've changed passwords, and that's not it. I sent an email to eBird help, but haven't heard anything. Now I'm trying you all, the community, hoping someone else has been thru this and knows a fix.
Thanks a lot.

Carole Anderson — September 14, 08:11PM

All you have to do is change the case of one of the letters in your user name, and you should then be able to log in. This does not create a new account, but it does trick the confused Android into accepting your login.

This solution I found online a couple of days in a tech forum about another app but with what sounded like the same problem. This was after months of trying everything I could think of and doing hundreds of Google searches. Couldn't believe that the solution was so simple! Today I was able to use my Ebird mobile app for the first time in many months to conduct a migration count. :)

Up rated: 1 Down
Melissa Gross — September 15, 09:31AM

It WORKED!!!! A thousand thank you's!!!! I hope the tech gurus at Cornell see this and incorporate it into their responses. Carole, You made my day :-D Heck, you made my MONTH!!!!

Up rated: 1 Down
Carole ANDERSON — September 15, 04:02PM

So glad that I was able to help. I have posted the solution in reply to another recent posting and hope that it resolves his problem as well. What a relief to be able to use eBird again in the field. Happy birding!

Up rated: 1 Down

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