joshua rose — August 09, 03:39PM
mobile app disabled by recent update
I went to open the app Tuesday morning, there was a quick announcement about some new feature, then it went into the "Updating app..." stage. Usually this update takes a few seconds, then the app opens up and works. Not anymore. Now the update drags on for several minutes, then the app crashes. I don't know if this is a general error that'll be fixed by the next update, or something specific to me, and my only option is to delete the app and reinstall it... Any advice or information? I and others have posted about this on FaceBook to both the eBird discussion group and the Birding Apps group, and several others are having the same problem. But so far there's been no comment from any actual eBird or Cornell staff. I sent an e-mail similar to this one to the "Help & Info/email Us" address on the eBird website yesterday, but no reply to that yet either.
Lisa Hackett — August 09, 11:42AM
I’m having the same problem too.
kd4ufc — August 09, 05:34PM
Update 1.7.1 fixed problem for me
joshua rose — August 09, 05:52PM
Fixed! I contacted Ian Davies, who replied via FaceBook with the following:
As folks have reported here, the last version of the app had an "updating" bug that impacted a subset of users. We're very sorry for the trouble with this. We've just released a fix to the App Store: if you had trouble updating, manually going to the App Store and downloading version 1.7.1 should fix it: https://itunes.apple.com/us/app/ebird/id988799279?mt=8. We don't anticipate any update issues with this version. If you encounter anything, please email us: https://help.ebird.org/customer/portal/emails/new
We always do what we can do ensure that update go smoothly, but we also *always* recommend submitting checklists before updating. All data are always 100% secure once they're submitted to eBird; but things can happen locally on phones that we don't have control over. This recent issue was actually caused on phones with a low amount of available active memory, where the iOS operating system actually 'killed' the eBird app when it was trying to update to try to preserve memory. This is why more older devices were impacted, and why it wasn't caught in beta testing.
Thanks to everyone who reported this, and for bearing with us while we worked on a solution."