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Ron Price — February 13, 05:17PM

javascript error

For some reason, when I try to access hotspots, or any feature using maps, I get an error message: Sorry! Something went wrong ... This page didn't load Google Maps correctly. See the Javascript console for technical details."
This only happens on my cell phone (running Android 7.1.1, last patch 5 Oct 2017). Have tried two different browsers.
All works OK on my Windows laptop.
Any suggestions?
Thanks

Anthony Hewetson — February 14, 02:10PM

I am having exactly the same problem. I had our IT guys look at the situation and he couldn't tell whether it was at the eBird end or the mapping site end. There is clearly a problem, though, and it would be nice if there a way to directly get in touch with eBird's tech team.

Up rated: 2 Down
Charlie Barnard Jr — February 15, 11:33AM

I also have the same problem. I have tried logging in as a guest on another laptop but still can't get maps to load on eBird hotspots or bar charts.

Up rated: 0 Down
Daniel Froehlich — February 16, 01:42PM

Yes, I'm having the same problem regardless of location.
Whenever I try to use the map function to identify a location for submitting data, the error message detailed above comes up and the map screen goes gray and the cursor twirls, never to self-correct. This problem started 2 days ago. At first, I could close eBird, shut down my browser or shut down the computer and the problem would not crop up right away when reopening eBird. Now I can't use eBird on my MacBook Air because this problem is endemic no matter what I do or the geography I try to access. This may require attention from the eBird IT folks....

Up rated: 0 Down
A — February 16, 06:56PM

Same except it says the Javascript's off

Up rated: 0 Down
meg — February 17, 10:09AM

Birders,

Contact eBird techies directly. Use the choices in the Need More Help box above to right or even better the tiny little Contact icon far upper right.

This forum is rarely read by the techies.

good birding,

Meg

Up rated: 0 Down
Eric Carpenter — February 19, 08:35PM

The issue is the "www." in the URL on the submit/map page. If you are having a problem loading the maps on the Submit/Map page, check your URL and it will have a "www." in it. Change it, for example, from https://www.ebird.org/submit/map to https://ebird.org/submit/map (remove the "www.") and it should solve the problem. The ebird guys are aware of that issue and should resolve it soon.

Up rated: 0 Down

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